Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 513-733-8607 or make an appointment online!
Scott A, 09/09/2022
I am a returning customer and will continue to return for any future vehicle issues! We had a noise in our van that would appear only at a very specific moment during acceleration, but it could be heard by anyone in a two-block radius. Instead of just throwing time and money at parts, they took their time to look at all of the potential causes. It took a little bit of time, but ultimately were able to fix the issue at a fraction of the price that we would have spent if we went to the original shop that gave us a quote. Josh, Rick, and the rest of the team are trustworthy and stand by their work. I would highly recommend them to anyone needing any automotive work.